Privacy Policy

Last updated: September 2025

Wes Lofts Australia respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect personal information when you:

Place an order online, over the phone, or in person
Open a trade account with us
Subscribe to our newsletter or marketing updates
Contact us through our website, email, or social media
Visit our warehouses or interact with our staff

The types of personal information we may collect include:

Name, business name, and contact details (phone, email, address)
Billing and shipping information
Payment details (processed securely via third-party providers)
Purchase history and account preferences
Website usage data (via cookies and analytics tools)

2. How We Use Your Information

Process and deliver your orders
Manage your account and trade terms
Provide product support and customer service
Send important updates about your order or account
Share special offers, promotions, and newsletters (where you have opted in)
Improve our website, services, and product range

3. Sharing Your Information

We do not sell your personal information. We may share your details only with:

Service providers who help us deliver orders, process payments, or manage our IT systems
Regulatory or legal authorities if required by law
Logistics and freight partners to ensure efficient delivery

All third parties are required to handle your information in line with Australian privacy standards.

4. Marketing Communications

You may receive marketing communications from us if you have provided consent or if you are an existing customer. You can opt out at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.

5. Cookies & Website Analytics

Our website uses cookies and analytics tools to:

Track site performance and visitor behaviour
Personalise your browsing experience
Improve navigation and product recommendations

You can disable cookies through your browser settings, though some website features may not function properly without them.

6. Data Storage & Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure servers, encrypted payment gateways, and limited staff access.

7. Accessing & Correcting Your Information

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate or out of date. Please contact us using the details below.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

9. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Wes Lofts Australia & Queensland Wholesale Canvas
📍 Acacia Ridge & Stafford Warehouses, Brisbane QLD
📞 (07) 3085 5700
📧 sales@weslofts.com.au